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Telephone Operators

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There are approximately 112,400 switchboard operators, 9,750 telephone operators, and 2,010 other communications equipment operators employed in the United States. Operators are still needed in telephone companies, but most find jobs handling the phone lines of hotels, retail stores, and other businesses with large numbers of employees. The customer service departments of companies and stores employ telephone operators to handle transactions, make courtesy calls, and answer customers' questions.

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