Employment opportunities for customer service representatives who work in the catch-all industry category of “other financial investment activities” are expected to grow by 36 percent from 2014 to 2024, according to the U.S. Department of Labor. The number of people investing in mutual funds continues to grow, which suggests that demand will remain strong for customer service representatives. More than 93.1 million people in the U.S. invested in mutual funds, according to the Investment Company Institute. In 2015, there were 9,520 mutual fund companies, an increase of about 12 percent from the 8,370 in 2000.
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