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Financial Institution Tellers, Clerks, and Related Workers


Job opportunities for bank tellers are expected to decline by 12 percent through 2028, according to the U.S. Department of Labor (DOL). Employment will decline because of competition from companies offering bank-like services, the increasing use of automatic teller machines, banking by telephone and computer (online banking now accounts for 53 percent of banking transactions, according to AlixPartners, a global business advisory firm), the introduction of video kiosks that allow customers to interact with tellers through webcams at ATMs (which is reducing the number of tellers needed for each bank), the declining number of bank branches, and other factors. Despite this prediction, opportunities should be favorable for tellers. Some job openings for tellers will come from the need to replace those who have left the field. Prospects will be best for tellers who have excellent customer service skills and are knowledgeable about a variety of financial services.

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