The U.S. Department of Labor (DOL) predicts that employment of computer, automated teller, and office machine repairers will decline slightly through 2028. ATMs are becoming more reliable and in less need of maintenance. They also can be tested and reset remotely, which is reducing demand for field technicians. Additionally, the increasing use of mobile payments and electronic banking is slowing demand for new ATMs. The closure of physical bank branches also is having a negative impact on the ATM market. Employment opportunities will be available mostly to replace ATM servicers who retire rather than from growth in the industry. Workers who complete the most advanced training (especially in ATM network security) and who are certified will be in high demand. Changes in technology, such as the switch to chip-activated, smart banking cards may also affect employment of ATM servicers.
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